About ReliableTrader.com
Our Mission
ReliableTrader.com is dedicated to promoting the reliability of on-line trade. With on-line merchants growing from only a handful a few decades ago to several million, it's extremely difficult to know who to trust online; and with little to no enforcement of on-line businesses, it is even more imperative to choose wisely before giving out your credit card information to an unknown merchant.
That's where ReliableTrader.com comes in. We screen ever membership applicant carefully, check all references, speak to their customers, determine the safety of their technology and it's ability to provide a safe a reliable shopping cart that protects you from online fraud and credit card number theft. We also check the suitability of all products lines, and service offerings to ensure ethical business practices.
Our mission is to ensure the reliability and security of our online member merchants and make o-line purchasing a safe alternative to traditional shopping practices. Not only does this allow you to shop safely from your own home for the things you need and want, but you won't have to wear out your shoes or your patience waiting for call centre staff to do you comparison shopping.
Our mission is to also provide you with the added benefit of communicating with our on-line merchants should you experience any problems. We guarantee that you will be heard, and will do everything possible to ensure that your on-line shopping experience is safe, reliable, private, secure and hassle free.
Our Code of Ethics includes goals to which our on-line member merchants should strive.
Reliability: Continually strives to keep products, services and information up to date and accurate. Has product available for shipping when capturing orders and guarantees delivery of product or service as promised. Makes all efforts to ensure the timely delivery of products, and when unable, communicates with the customer as soon as possible to inform them of any complications and steps to be taken to provide a mutually agreeable solution.
Privacy: Maintains and upgrades on-line shopping cart and corresponding technologies to ensure to the best of their ability the privacy of all customers purchasing on-line. Does not sell or give away private information on customers product or service choices, age or demographic information, or any other information regarding the on-line consumer without the express permission of the consumer.
Honesty: Exhibits the same honesty a customer would expect from a traditional brick and mortar business. Honors the ticketed price on cart items as expressed in company store websites, practices in a fair and faithful manner with all consumers, regardless of consumer astuteness.
Integrity: Delivers on promises, lives up to your expressed obligations and enter agreements in good faith. Practices sound business practices with consumers and business alike and maintains good standing in the business community.
Customer Service: Maintains acceptable level of customer service and support representatives to manage incoming calls and inquiries. Responds to inquiries in a friendly and faithful manner in an effort to answer all questions and inquiries in a timely fashion. Excessive increases in response turnaround time may result in formal complaint. The merchant must remain in good standing with RelaibleTrader.com in order to continue membership with the organization
Safety and Security: Engages current technology and sound programming practices to ensure the safety and security of all on-line shoppers from falling victim to internet credit card pirates or other unethical internet thieves. Maintains sufficient firewall protection and virtual private networks (VPN's) for enhanced security, to safeguard not only credit card information but any and all other information pertaining to the customer.
Our Programs
Reliability Stamp : To avoid the difficulty of identifying reputable websites and online services from those that are non reputable, RelaibleTrader.com devised the Reliability Stamp Program which provides consumers with an easy way to distinguish reliable websites and online services. Reliability participants also abide by the RelaibleTrader.com Code of Online Practices.
Privacy Stamp : The RelaibleTrader.com Privacy Program raises the reliability bar by setting privacy, verification, monitoring and review standards, by offering dispute resolution assistance, and awarding the compliance "Privacy Stamp" to those businesses who meets our requirements for your privacy protection. Our privacy program offers consumers a trusted, user-friendly way to help identify web sites that protect their privacy. When you see a RelaibleTrader.com Privacy Stamp on company websites, you will be quickly able to recognize a company that is stands behind its online privacy policy and is committed to your security.
You can search the database of companies that have earned our Stamp at RelaibleTrader.com's Member Directory.
At ReliableTrader.com our focus is on Reliability and Security, not on judging people's needs and wants. Our purpose is to ensure your on-line experience is the safest and most reliable possible. We do however reserve the right to refuse certification to merchants who offer morally questionable products and service lines. For more information see our participation criteria.